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S2 E15 What Can Disney Teach, With John Formica, The “Ex-Disney Guy”

August 9, 2017 By Andy Johns

John Formica, the keynote speaker for StoryConnect 2017, shares lessons he learned from his time at Disney and how they can be applied to rural utilities.

Website: https://johnformica.com/

Filed Under: Broadband, Electric Utilities, Storytelling, Telecommunications Tagged With: Customer Experience, Customer Service, Public Relations, Storytelling

#36 Standing Up for Public Power, with Sue Kelly of APPA

July 20, 2016 By Jared Dovers

StoryConnect-Art-Kelly-StandingUpForPublic

Sue Kelly, President and CEO of the American Public Power Association, spends her time advocating for the needs of public power in Washington, D.C., along with “keeping away the bad.” In this episode, Kelly discusses a few current efforts of the APPA, as well as the role of advocacy in general for utilities.

Website: www.publicpower.org

Filed Under: Conference, Electric Utilities, TMEPA Tagged With: Electric, Public Relations

#35 Anatomy Of A Buyout, With Steve Sax Of Murfreesboro Electric

July 20, 2016 By Stephen V. Smith

StoryConnect-Art-Sax-AnatomyOfABuyout

Murfreesboro Electric Department recently faced what many utilities would consider their worst fear: a buyout attempt from a larger utility. General Manager Steve Sax talks about the work MED did in face of the attempt, as well as the important role public power plays in serving hometown America.

Website: www.murfreesboroelectric.com

Filed Under: Conference, Electric Utilities, TMEPA Tagged With: Electric

#34 The Legislative Voice Of Municipal Electrics, With Jeremy Elrod Of TMEPA

July 20, 2016 By Jared Dovers

StoryConnect-Art-Elrod-Legislative

The Tennessee Municipal Electric Power Association makes sure its members’ voices are heard by the state government. Jeremy Elrod, Director of Government Relations for TMEPA, discusses the importance of public power and several current legislative topics.

Website: www.tmepa.org

Filed Under: Conference, Electric Utilities, TMEPA Tagged With: Electric, Regulation

#33 Communicating About Safety, With Donnie Hall Of Johnson City Power Board

July 20, 2016 By Jared Dovers

StoryConnect-Art-Hall-CommunicatingAboutSafety

How do you go beyond teaching the rules of electric safety to creating a culture at your utility that prioritizes safety above everything else? Donnie Hall of Johnson City Power Board discusses the importance of getting your utility’s leadership team involved in safety.

Website: www.jcpb.com

Filed Under: Conference, Electric Utilities, TMEPA Tagged With: Electric, Public Relations, Safety, Storytelling

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A resource for communicators at rural & independent electric & telecommunications companies

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